Gửi liên hệ

Bạn có câu hỏi nào về Rainbow Robotics không? Các bạn hỏi theo mẫu bên dưới, nhân viên sẽ kiểm tra và trả lời.

Để liên hệ với chúng tôi tư vấn các sản phẩm, dịch vụ sửa chữa...Quý khách vui lòng điền thông tin của quý khách và câu hỏi cần tư vấn , chúng tôi sẽ trả lời quý khách ngay sau khi nhận được thông tin từ quý khách.

Bạn cần hỗ trợ khác vui lòng liên hệ qua:

Site Privacy Policy

Personal Information Handling Guidelines

The following are Personal Information Protection Guidelines set by Rainbow Robotics (hereinafter “company”) to protect data providers’ personal information and seamlessly, promptly deal with relevant complaints or problems per the Personal Information Protection Act, Article 30.

Article 1 (Purpose of using personal information)

The company uses personal information for the following purposes and shall not use personal information retained by the company for a purpose other than what is specified as follows. Where there is a change in the purpose of how personal information is used, the company will take relevant measures such as obtaining data providers’ separate consent per the Personal Information Protection Act, Article 18. .

  • 1. Membership subscription management
    Ascertaining data providers’ intention on membership subscription, identification related to service for members, maintaining or managing membership, preventing illicit or unauthorized use of service, giving relevant notices, etc.
  • 2. Responding to members’ complaints/problems
    Identifying members, checking the contents of complaints or problems, communicating for a fact-finding process, notification of results of usage, etc.
  • 3.Service provision
    Providing contents and identifying members
  • 4.Marketing and advertisement
    Developing new services (or goods) and providing customized services; providing special event-related or promotional information; providing opportunities for participation; checking validity of services, frequency of connection or statistics concerning members’ use of services
Article 2 (Period of using/retaining personal information)
  • ① ① The company shall use & retain personal information within the period to which data providers consented at the time of its collection or per the law or regulation concerned.
  • ②The period of using/retaining personal information shall be as follows.
Items to retain Basis of operation Period for keeping/using
Personal information related to membership subscription & management Data subject’s consent 3 years
Information on users asking for access to personal information, etc. Personal Information Protection Act, Articles 35 through 39 3 years
Inquiry-related personal information Data subject’s consent 1 year
Records about visits for services Protection of Communications Secrets Act 1 year
Article 3 (Provision of personal information to third parties) N/a Article 4 (Entrustment of personal information protection) N/a Article 5 (Rights & obligations of data providers and their legal representative; the exercise thereof)
  • ① ①Data subjects may at any time exercise their right to ask the company for access to, correction or deletion of, or suspension of the use of their personal information retained by the company.
  • ②The exercise of the rights stated in the foregoing ① may be done in writing (including email) or by fax per Article 41(1), Enforcement Decree of the Personal Information Protection Act. Accordingly, the company shall comply with it with urgency.
  • ③The exercise of the rights stated in the foregoing ① may be done through a data subject’s legal representative or one entrusted by a data subject. In this case, the data subject shall submit a power of attorney, using the form stipulated in the Notice on Personal Information Use (No. 2020-7) Schedule 11.
  • ④Data subjects’ right to ask the company for access to or our suspension of the use of their personal information retained by the company may be limited per the Personal Information Protection Act, Article 35(4) or Article 37(2).
  • ⑤Where another law stipulates the need for the collection of relevant personal information, a data subject shall not ask the company for a correction or deletion of his/her personal information retained by the company.
  • ⑥ ⑥If and when a data subject asks the company for access to, correction or deletion of, or our suspension of the use of his/her personal information retained by us, the company shall check his/her identity with oneself or an authorized agent.
Article 6 (Drawing up of personal information items to be used)
  • 1.Concerning inquiries on hiring, purchasing, goods, etc.
    Information such as name, email, etc.
  • 2.The following personal information items may be automatically created and collected by the company in the process of data providers’ using internet service
    IP address, cookies, MAC address, service use-related records, visits-related records, records on dishonest use of service, etc.
Article 7 (Destruction of personal information)
  • ①The company shall destroy data providers’ personal information immediately when it has become unnecessary due to the lapse of the set period of retaining personal information or the attainment of the purpose for its processing for use.
  • ②The company destroys personal information as follows:
  • 1.Procedure
    The company selects personal information that should be destroyed, obtain the Personal Information Manager’s approval, and proceed with the destruction.
  • 2. Method
    Electronic files containing personal information are destroyed in a non-recoverable way. Paper printouts containing personal information are destroyed with a shredder or in an incinerator.
    • Article 8 (Securing safety of personal information)

    The company shall take the following measures to secure the safety of personal information retained by the company:

    • 1.Administrative measures: minimize the number of employees accessing personal information, hold training sessions for them, and carry out internal management plans
    • 2.Technical measures: Devise countermeasures against hacking, etc., encode personal information, restrict unauthorized access to personal information, use a lock for a cabinet when personal information is retained
    Article 9 (Operation of a device for automatic collection of personal information; matters concerning refusal of such a device)
    • ①The company uses cookies to store personal information and fetch it as needed to provide customized service to individual users.
    • ② ② Cookies refers to a small amount of information sent by the server (http) used in operation of a website to user’s computer browser. They are often stored in the hard disk of users’ PC.
      • A.Purpose of using cookies: Cookies are used to provide optimized information to users by ascertaining the following: types of visits or uses of services or websites visited by users, popular search words, whether secured connection was used, etc.
      • B. Operation of cookies or refusal of their use: You may refuse storing & installing cookies on your PC with the following steps: “Tools” at the top of web browser > Internet option > Setting an option in personal information menu.
      • C.Your refusal of installing & storing cookies on your PC may lead to a difficulty in your use of customized service.
    Article 10 (Personal Information Manager)
    • ①The company designates the Personal Information Manager, etc. as follows to handle data providers’ complaints on the use and retention of personal information and their inquiries, and get redress for damages incurred.
    ▶ Personal Information Manager

    Name: Lee Jeong-ho (President)

    ▶ Department in charge of personal information protection

    Department: Marketing Team
    Employee in charge: Kim Yourim
    ☎: +82-42-719-8104, Fax: +82-42-719-8071, Email: yr.kim@rainbow-robotics.com

    • ①Data subjects may contact the above manager or department concerned for inquiries on personal information protection, complaints or getting redress for damages incurred. The company is ready to respond to your inquiries immediately.

    Article 11 (Asking for access to personal information)

    Data subjects may contact the following department or employee to ask for access to their personal information retained by the company per the Personal Information Protection Act, Article 35. Accordingly, the company will do our utmost to process such a request promptly.

    ► Department in charge of access to personal information

    Department : Marketing Team
    Employee in charge: Kim Yourim
    ☎: +82-42-719-8104, Fax: +82-42-719-8071, Email: yr.kim@rainbow-robotics.com

    Article 12 (How to get redress concerning an infringement of your rights or interest)

    To get redress concerning infringement of their personal information, data providers may contact The "Personal Information Dispute Mediation Committee" (“PIDMC” or “Pico") or the Korea Computer Emergency Response Team Coordination Center (KrCERT/CC). They may also contact the following agencies to report their incident of personal information infringement or relevant consultation.

    • 1.The "Personal Information Dispute Mediation Committee" (“PIDMC” or “Pico"): ☎+82-1833-6972 or www.kopico.go.kr
    • 2.The Personal Information Infringement Reporting Center (operated by KISA): ☎+82-118 or privacy.kisa.or.kr
    • 3.The Internet Crime Investigation Center of the Supreme Prosecutors' Office: ☎+82-1301 or www.spo.go.kr
    • 4.The Cyber Bureau of the National Police Agency: ☎+82-182 or ecrm.cyber.go.kr

    A person who has had his right or interest infringed due to an act or omission performed by the head of a public institution concerning his request made under the Personal Information Protection Act, Article 35 (Access to Personal Information), Article 36 (Rectification or Erasure of Personal Information), and Article 37 (Suspension of Processing of Personal Information) may ask for administrative adjudication Under the Administrative Appeals Act.

    ※ For details concerning administrative adjudication, please visit the homepage of the Central Administrative Appeals Commission (www.simpan.go.kr).

    Article 13 (Change in Personal Information Protection Guidelines)
    • ① These guidelines shall come into force on February 10, 2023.

    Site Terms of Use

    Terms and Conditions for Using Our Service (“the Terms and Conditions”)

    The Terms and Conditions shall apply to matters concerning notices given, provision of service, search, loss compensation and indemnity concerning the use of “User Space”-related service provided by Rainbow Robotics (hereinafter “the company”).

    Article 1 (Purpose)

    The purpose of the Terms and Conditions is to stipulate our rights, obligations, and responsibilities and those of users of the online service provided by User Space (“SERVICE”).

    Article 2 (Definitions)
    • 1.“User Space” refers to a website platform provided by the company where a customer and its partner may our access cobot-related technical information and members may share relevant information with each other.
    • 2.“Users” refers to members connecting with User Space to use our SERVICE under the Terms and Conditions.
    • 3.“Members” refers to those registered with the company by providing their personal information to use our SERVICE.
    Article 3 (Disclosing the Terms and Conditions; their revision)
    • 1.The company will disclose the contents of the Terms and Conditions, in addition to our business name, the name of our representative, location of our business office, office phone number or email of the Personal Information Manager, at the initial service screen in User Space in an easy-to-understand way for users. The company may arrange that users may read the contents of the Terms and Conditions through a connected screen.
    • 2.Prior to users’ consent to the Terms and Conditions, the company shall provide a separate connected screen, so that they may understand important parts of the contents of the Terms and Conditions.
    • 3.The company may revise the Terms and Conditions to the extent that the company does not violate the following laws: the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Document and Electronic Commerce, the Digital Signature Act, the Act on Promotion of Information & Communications Network Utilization & Information Protection, etc., and the Framework Act on Consumers, etc.
    • 4.Where the company revises the Terms and Conditions, the company shall give relevant notice, along with the date of application, reason for revision, and the current Terms and Conditions on the initial User Space screen, between seven (7) days prior to the application and the day prior to the application date. However, where the contents of the revised Terms and Conditions are judged to be disadvantageous to users, the company shall provide such a notice at least thirty (30) days in advance, making clear comparisons between “before” and “after” for users to easily understand.
    • 5.As for a contract signed by and between the company and others before the application date of the revised Terms and Conditions, they shall remain subject to the Terms and Conditions applicable at the time of signing of the contract unless a user expresses his/her wish to be subject to the revised Terms and Conditions and obtains our consent within the notice period of the revised Terms and Conditions stated in the above Item 4 of this Article 3.
    Article 4 (SERVICE provision and changes in contents of SERVICE)
    • 1. User Space shall implement the following:
      • ①Provide technical information on cobot
      • ②Operate a forum site where members can share information
      • ③That which is separately set by User Space
    • 2.In the event of discontinuance of certain goods or a change in technical specification, the company may change the contents of goods or services to be provided per a newly signed contract concerning User Space. In such a case, the company shall immediately state the changed contents of the goods or services and the date of their provision where the contents of the current goods or services are stated.
    • 3.Where it is necessary to change the contents of SERVICE, for which the company signed a contract with a user through User Space, due to discontinuance of certain goods or a change in technical specification, the company shall immediately inform the user of this fact with the address that the user has informed the company.
    • 4.If the above Item 3 applies, the company shall make up the loss incurred by the user unless the company may prove that such a change has not been caused due to our willful misconduct or gross negligence.
    Article 5 (SERVICE stoppage)
    • 1. The company may stop providing SERVICE temporarily where it is necessary to repair or inspect an information or communications facility including the compute system due to its malfunction.
    Article 6 (Membership subscription)
    • 1.To be a member, a user shall submit an application by filling out our form and expressing his/her consent to the Terms and Conditions.
    • 2.The company will accept the application stated in the above Item 1 unless one of the following case applies.
      • ①An applicant whose membership has been suspended per Article 7(3) hereof. The above sentence shall not apply to one for whom three years have passed since the suspension of his/her membership upon acceptance of his/her new application.
      • ②Providing false or wrong information in a membership application; omission of information that should be provided
      • ③Where the acceptance of a membership application is deemed to obstruct the operation of User Space
    • 3.A membership subscription shall be deemed as effectuated when our acceptance of an application reaches a new member.
    • 4.In the event of a change in the information provided at the time of membership subscription, the member shall inform the company of it within a reasonable period of time.
    Article 7 (Membership withdrawal or deprivation)
    • 1.A member may ask the company to withdraw his/her membership at any time, and the company shall process such a request immediately.
    • 2.Where one of the following cases concerning a member is applicable, the company may limit or suspend his/her membership.
      • ①Providing false information in membership application
      • ②An act that may disturb the order related to User Space including obstructing others’ use of User Space or unauthorized or illicit use of others’ personal information
      • ③Engaging in an act prohibited by law or the Terms and Conditions or that go against conventional social norms, morals, and customs for User Space
      • ④The company may deprive a member of his/her membership where he/she repeats the same act again or the cause for a punitive measure is not corrected within 30 (thirty) days after the company limits or suspends the membership.
      • ⑤In the event of our cancellation of a membership registration, the company shall inform the member of this and provide him/her with an opportunity to explain the situation within a period that shall be at least 30 (thirty) days before membership registration is canceled.
    Article 8 (Notices to members)
    • 1.The company may send notices to members, using email addresses that members have informed.
    • 2.In the event of a notice to unspecified members, a notice posted on the User Space bulletin board for at least a week may substitute personal (individualized) notices. With regard to a notice about a matter that may have an important impact on an individual member, the company shall use a personal (individualized) notice.
    Article 9 (Consent to our provision of personal information)
    • 1.Where it is necessary to provide users’ personal information to third parties, the company shall provide the following information to users and obtain their prior consent: 1) to whom the company provides personal information, 2) the purpose of the party stated in the above Item 1) using the personal information, 3) personal information items provided, 4) the period of retaining & using the personal information by the party stated in the above Item 1). This shall also apply to a case where there has been a change in the matters for which the company has obtained users’ consent.
    • 2.Where the company delegates (entrusts) the business of processing users’ personal information to a third party, the company shall provide the following information to users and obtain their prior consent: 1) the party to whom the company delegates (entrusts) the said business and 2) the contents of the said business. This shall also apply to a case where there has been a change in the matters for which the company has obtained users’ consent. Where such a business of delegating (entrusting) users’ personal information is required to enforce a contract for provision of SERVICE and intended to promote users’ convenience, the company may only inform them of our Personal Information Handling Guidelines in conformity with relevant stipulations in the Act on Promotion of Information & Communications Network Utilization & Information Protection, etc. without following the procedure for giving notice to and obtaining consent from users.
    Article 10 (Personal information protection)
    • 1.The company shall collect the minimum amount of users’ personal information only to the extent necessary for provision of SERVICE.
    • 2.The company does not collect personal information necessary to enforce a contract in advance at the time of accepting a membership application. But the company may collect specific minimum personal information necessary to identify a user before signing a contract to fulfill our obligations under the law.
    • 3.When collecting/using users’ personal information, the company shall inform the users of it and obtain their consent.
    • 4.The company shall not use personal information collected for a purpose other than what the company has informed. Where the company needs to use it for a new purpose or provide it to a third party, the company shall inform the users of it and obtain their consent unless the company is required to it by the law.
    • 5.Where the company is required to obtain users’ consent as stated in the above Item 2 and 3, the company shall inform users of the following information or give relevant notice in advance, and in such a case, users may withdraw their consent to our collection or use of their personal information at any time: Contact info. (i.e. department, name, phone number, etc.) of our Personal Information Manager, purpose of collecting or using the information, matters concerning provision of the information to a third party (to whom the information is provided, purp0ose of providing the information, and contents of the information provided, etc. in accordance with Act on Promotion of Information & Communications Network Utilization & Information Protection, etc., Article 22(2).
    • 6.The company shall keep the number of employees accessing personal information to a minimum. The company shall be responsible for the loss or damages incurred by users due to the loss, theft, leakage, unauthorized provision to a third party, and falsifying users’ personal information.
    • 7.The company shall ensure that a third party to which the company has provided personal information destroys the information upon attaining the purpose of receiving it.
    • 8.The company shall not preset the box designated for users’ consent to our collection or use of their personal information. The company shall explicitly clarify the types of services that the company will not provide to users refusing to grant consent to our collection or use of personal information. The company shall not refuse to provide or put restrictions on SERVICE including membership subscription on the grounds that users fail to give their consent to our collection or use of personal information items which are not required items.
    Article 11 (Relevant obligations)
    • 1.The company shall not engage in an act prohibited by law or the Terms and Conditions or that go against conventional social norms, morals, and customs concerning User Space. The company shall strive in earnest to continue to provide goods and services stably under the Terms and Conditions.
    • 2.The company shall be equipped with an adequate security system to protect users’ personal information (i.e. credit information) so that users may use SERVICE safely.
    • 3.The company shall make up for loss or damages incurred by users due to our inadequate marking or advertisement stipulated in the Fair Labeling & Advertising Act, Article 3 in our goods/services provided through User Space.
    • 4.The company shall not dispatch unwanted commercial emails to users through User Space.
    Article 12 (Members’ ID/password-related obligations)
    • 1.With the exception of relevant stipulations in Article 17 hereof, members shall be responsible for adequate management of their ID and password.
    • 2.Members shall not let a third party use their ID or password.
    • 3.Where a member finds that a third party has stolen or is using his ID or password, he/she shall inform the company of it immediately and follow our instructions, if any.
    Article 13 (Users’ obligations) Users shall not engage in any of the following acts.
    • 1.. Providing false information at the time of membership application or changing the information previously provided to us
    • 2.Illicit or unauthorized use of another person’s personal information
    • 3.Disseminating or disclosing unauthorized information (including a computer software)
    • 4.Infringement of intellectual property right, including a third party’s copyright
    • 5.Tarnishing a third party’s reputation or obstructing a third party’s business
    • 6.Giving and disclosing information on User Space that goes against conventional social norms, morals, and customs including obscenity and violent content, video, audio, etc.
    Article 14 (Copyright ownership; restriction on using it)
    • 1.The company have all intellectual property rights including copyright concerning User Space-related creative works drawn up by the company.
    • 2.Users shall not use or let a third party use information belonging to the company among the information obtained through User Space for a commercial purpose through reproduction, transmission, publication, distribution or broadcasting, etc. without obtaining our permission first.
    • 3.Where the company need to use copyright belonging to a user under an agreement, the company shall inform him/her of it in advance.
    Vui lòng để lại số điện thoại
    Chúng tôi sẽ liên hệ lại ngay!
    (+84) 974 041 888